Join the Crew
Imagine a place where your talent can make a meaningful difference in people’s lives. At Habitat for Humanity of Kent & Northern Muskegon Counties, we are committed to building a world where everyone has a decent place to live. Through our collaborative efforts and community engagement, we empower families and individuals to achieve strength, stability, and self-reliance through affordable homeownership opportunities.
Working at Habitat is a rewarding experience in which we work together to serve a significant purpose. We are growth-minded, innovative, mission-focused, collaborative, values-driven, and results-focused. We are committed to bridge-building and inclusion, and dedicated to building a diverse community, one where we feel a sense of belonging and are valued for our contributions and the perspectives we bring.
Habitat is focused on recruiting a diverse and equitable workforce, and is an Equal Opportunity Employer.
ReStore Supervisor
We are currently seeking a full-time ReStore Supervisor to join our team in Grand Rapids. This role is responsible for overseeing the ReStore’s daily operations, ensuring exceptional customer service, and leading the ReStore team to meet sales targets and operational goals. The ReStore Supervisor will lead by example, train and motivate staff, be responsible for employee relations, handle customer inquiries and complaints, and ensure store organization and cleanliness. The ReStore Supervisor manages inventory, maintains visual merchandising standards, and ensures that the ReStore adheres to company policies and procedures. Additionally, they are involved in scheduling, cash handling, and reporting on store performance to the Vice President of Operations.
Competencies:
- Builds Effective Teams
- Cultivates Innovation
- Directs Work
- Learning Agility
- Collaborates
Position Responsibilities:
- Works with and supervises team members and volunteers to complete daily tasks in a safe and timely manner.
- Provides customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Screens and accepts donated product for resale to ensure they are sellable and consistent with ReStore standards.
- Promotes sales to achieve monthly goals.
- Trains new employees to represent the store in a positive light and exhibit excellent customer service skills.
- Prepares work schedules for team members to ensure proper coverage.
- Ensures team members adhere to high standards of conduct, promptly addressing and correcting any negative behavior. Responsible for employee relations, in consultation with the VP of Operations and HR.
- Evaluates store sales and suggests ways to increase sales and improve business.
- Examines merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Works with volunteers and customers to ensure all questions and concerns are answered, and they have a positive experience, diffuses customer complaints using conflict resolution skills.
- Promotes the mission, vision, and core values of Habitat.
- Receives and maintains professional development training necessary to fulfill the minimum standards of the essential responsibilities, including annual training dedicated to fostering an inclusive culture, enhancing intercultural competencies, and promoting fairness and belonging for all individuals.
- Performs other duties as assigned.
Position Qualifications:
- Three years of previous retail and supervisory experience preferred.
- Ability to train, coach, and motivate team to meet sales goals.
- Ability to maintain visual merchandising standards and store appearance.
- Effective time management and organizational skills.
- Excellent interpersonal and customer service skills.
- Proficiency with cash register, inventory management software, Outlook, and basic office equipment.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is required to stand, walk, and sit; talk or hear, both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms. Regularly required to stoop, kneel, bend, crouch, and lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision, and the ability to adjust focus.
Pay Range and Benefits:
Pay range: $14.89-$16.89 an hour
- 403(b) retirement plan with employer match
- Low-cost medical plans with great coverage options
- Dental and vision insurance
- Flex Spending Accounts
- Paid Time Off
- Paid Holidays
- Employee Assistance Program
- And more!
To Apply:
Please fill out the information below and upload your resume and cover letter.
No phone calls or walk-ins please.
We offer all applicants for employment equal opportunity without regard to race, color, religion, gender, national origin, age, disability, genetic information, marital status, height, weight, sexual orientation, gender identity, or status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected category.
Have a question?
If you have questions about Habitat and what we do, please reach out to us. We’re happy to help.
